[featured_image]
Download
Download is available until [expire_date]
  • Version
  • Download 820
  • File Size 1 MB
  • File Count 1
  • Create Date 07/07/2022
  • Last Updated 07/07/2022

COMPLAINTS HANDLING PROCEDURE

The purpose of the procedure is to guide the process of receiving, documenting, processing and resolving complaints from internal and external customers. This procedure applies to complaints from NACC stakeholders or staff due to dissatisfaction with the delivery of NACC services at the County, Regional and National levels.